bgwin is committed to protecting your personal data in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and all applicable PAGCOR regulatory requirements. This Policy explains exactly how we collect, use, and safeguard your information.
Last updated: June 2026
This Privacy Policy ("Policy") describes how bgwin ("bgwin," "we," "us," or "our") collects, uses, discloses, retains, and protects the personal information of users ("Player," "User," or "you") of the bgwin platform available at bgwin.one and all associated services (collectively, the "Platform").
bgwin operates as an online casino and sports betting platform under PAGCOR's regulatory authorization. In the course of providing our services to Filipino players, bgwin necessarily processes personal data. We are committed to doing so lawfully, fairly, and transparently — in full compliance with Republic Act No. 10173, the Data Privacy Act of 2012 ("DPA"), and its Implementing Rules and Regulations as enforced by the National Privacy Commission ("NPC") of the Philippines.
By creating a bgwin account or continuing to use the Platform, you acknowledge that you have read this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with the terms of this Policy, please discontinue use of the Platform and do not create an account.
bgwin is the personal information controller ("PIC") as defined under the Data Privacy Act of 2012. bgwin is responsible for determining the purposes and means of processing personal data collected through the Platform. For all data protection inquiries, you may contact bgwin's Data Protection Officer (DPO) at the contact details provided in Section 15 of this Policy.
bgwin collects the following categories of personal data in connection with your use of the Platform:
| Category | Examples |
|---|---|
| Identity Data | Full legal name, date of birth, government-issued ID type and number (e.g., Philippine National ID, passport, driver's license), nationality |
| Contact Data | Email address, Philippine mobile number, residential address (city and province) |
| Financial Data | GCash account reference, Maya account reference, bank name and account number (for bank transfer withdrawals), transaction history, deposit and withdrawal amounts |
| Technical Data | IP address, device type, operating system, browser type and version, session duration, login timestamps, geolocation (country/region level) |
| Usage Data | Game history, betting records, bonus redemptions, session duration, pages visited, features accessed |
| Communications Data | Records of live chat and email support interactions, complaint submissions, correspondence with bgwin staff |
| Responsible Gaming Data | Deposit limits, loss limits, session limits, self-exclusion requests, cooling-off period activations |
bgwin does not collect or store full credit or debit card numbers. bgwin does not collect sensitive personal information (as defined under the DPA) beyond what is strictly necessary for identity verification and regulatory compliance purposes.
bgwin collects personal data directly from you when you: register a bgwin account; complete identity verification; make a deposit or withdrawal; contact bgwin customer support; respond to promotions or surveys; or update your account settings.
When you access and use the bgwin Platform, we automatically collect technical and usage data through cookies, web beacons, and server logs. This includes your IP address, device identifiers, browser type, session data, and game activity logs.
bgwin may receive personal data from third parties in limited circumstances, including: identity verification service providers (for document authentication); payment processors (GCash, Maya, banks) for transaction confirmation; fraud detection and anti-money laundering screening services; and PAGCOR as part of regulatory reporting obligations.
bgwin processes your personal data for the following specific purposes:
bgwin processes your personal data on the following legal bases under the Data Privacy Act of 2012:
bgwin does not sell your personal data to third parties. bgwin shares personal data only in the following limited circumstances:
bgwin engages trusted third-party service providers who process personal data on bgwin's behalf, including: identity verification providers; payment processors (GCash/Maya/banks); game software providers; IT infrastructure and hosting providers; fraud detection and AML screening services; and customer support tools. All service providers are bound by data processing agreements requiring them to protect your data in accordance with the DPA.
bgwin discloses personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government authorities when required by law, court order, or regulatory directive. bgwin will notify you of any such disclosure to the extent permitted by law.
In the event of a merger, acquisition, or transfer of substantially all of bgwin's assets, your personal data may be transferred to the acquiring entity, subject to the same data protection obligations as this Policy.
bgwin retains your personal data for as long as your bgwin account is active and for a minimum period of five (5) years following account closure, in accordance with PAGCOR licensing requirements and the Anti-Money Laundering Act's record-keeping obligations.
Financial transaction records are retained for a minimum of five (5) years as required by AMLA. Where bgwin is required by law to retain data for a longer period, the statutory retention period applies. Upon expiry of the applicable retention period, personal data is securely deleted or anonymized.
bgwin implements technical and organizational security measures designed to protect your personal data against unauthorized access, disclosure, alteration, and destruction. These measures include:
As a data subject under Republic Act No. 10173, you have the following rights with respect to your personal data held by bgwin:
To exercise any of these rights, contact bgwin's Data Protection Officer at [email protected]. bgwin will respond to all verified requests within fifteen (15) working days, or within such extended period as permitted under the DPA.
bgwin uses cookies and similar tracking technologies to operate the Platform, remember your login session, deliver personalized content, and analyze Platform performance. The types of cookies used include:
You may control non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the bgwin Platform. bgwin does not use cookies to sell your data to third-party advertisers.
bgwin processes and stores personal data primarily within the Philippines. Where personal data is transferred outside of the Philippines — for example, to third-party service providers whose infrastructure is hosted abroad — bgwin ensures that such transfers are conducted in compliance with the Data Privacy Act of 2012 and NPC regulations, including through the use of appropriate contractual safeguards (such as standard contractual clauses) or by transferring only to jurisdictions that provide an adequate level of data protection.
bgwin reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or PAGCOR regulatory directives. Material changes will be communicated to registered bgwin players via email notification to the registered address and/or via a notice displayed upon login.
The date of the most recent revision is displayed at the top of this Policy. Your continued use of the bgwin Platform following notification of an updated Privacy Policy constitutes your acknowledgement of the changes. We encourage you to review this Policy periodically.
For any questions, requests, or concerns regarding this Privacy Policy or bgwin's data processing practices, you may contact bgwin's Data Protection Officer. All data privacy-related inquiries and data subject requests should be submitted via bgwin's 24/7 live chat support or by email. bgwin's support email address is displayed as plain text below — it is not a clickable link.
You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines (NPC) if you believe that bgwin has not handled your personal data in accordance with the Data Privacy Act of 2012.
bgwin's Privacy Commitments
Six ways bgwin protects your personal data on the platform
bgwin processes your personal data in full compliance with Republic Act No. 10173 — the Philippine Data Privacy Act of 2012 — and all NPC implementing regulations. Your rights as a Filipino data subject are fully respected.
Every piece of data transmitted between your device and bgwin's servers is protected by SSL/TLS encryption. Your login credentials, payment details, and personal information are never transmitted in plaintext on the bgwin Platform.
bgwin does not sell, rent, or trade your personal data to third-party marketers, data brokers, or advertisers. Your data is used only to operate your bgwin account and meet regulatory obligations — nothing else.
You have the right to access, correct, delete, and port your personal data held by bgwin. You can also object to certain processing and withdraw marketing consent at any time — exercisable through bgwin's support team.
bgwin shares personal data with PAGCOR and the AMLC only where required by Philippine gaming regulations and anti-money laundering law. Regulatory disclosures are the minimum required — never voluntary data sharing.
In the unlikely event of a data breach that poses risk to your rights, bgwin notifies the National Privacy Commission within 72 hours and informs affected players as required by law — transparent and accountable, always.
Play on a PAGCOR-regulated platform that treats your privacy as seriously as your security. GCash-ready, DPA-compliant, and built for Filipino players. 21+ only.